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How to remove Trojan.MAC.SpyAgent.C from Mac?

What is Trojan.MAC.SpyAgent.C?

Trojan.MAC.SpyAgent.C is a generic detection name for a number of products developed by Trend Micro Inc. The list of products includes Dr. Antivirus, Dr. Battery, Dr. Cleaner, Dr. Cleaner Pro, Dr. Unarchiver, and Duplicate Finder. In the past, these applications were considered legitimate, but they were subsequently modified to record certain information stored on computers. Therefore, some anti-virus suites (such as Bitdefender) detect these apps as trojans/malware.

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Trend Micro Inc. is a legitimate software development company and has released a number of applications, including those used to clean computers and enhance system performance. As mentioned above, however, some of this company's products were designed to gather information and send it to a remote server (you can read more in this article). Essentially, these applications recorded data when first run. The list of collected data types includes Internet search and browsing history of the Safari, Mozilla Firefox, and Google Chrome browsers, and App Store browsing history. They were also designed to record history from the last 24 hours only. This, supposedly to detect potential activity of malware or unwanted applications. Furthermore, users were supposedly notified about this data tracking, however, these applications still did not comply with Apple's Privacy Policy. Therefore, they were removed from the App Store. At time of writing, Trend Micro has already resolved this issue and released an update for each app. Furthermore, the company's servers no longer accept information from the previous versions. You can find detailed information regarding the update in this article. Although the issue is resolved, you should remove old versions of Trend Micro products (that are detected as Trojan.MAC.SpyAgent.C) and re-install the latest versions of these apps.

Information tracking is common to potentially unwanted applications, such as adware and browser hijackers. These applications typically offer 'useful features', but these claims are merely attempts to give the impression of legitimacy. Unwanted applications are designed only to generate revenue for the developers. Rather than giving value for regular users, adware and browser hijackers deliver intrusive advertisements, cause unwanted redirects, and gather sensitive information, thereby diminishing the browsing experience and posing a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted applications install on my computer?

In some cases, potentially unwanted applications have official download websites, however, due to the lack of knowledge and careless behavior of many users, these apps often infiltrate systems without permission, since developers proliferate them using 'bundling' and intrusive advertising methods. 'Bundling' is essentially stealth installation of third party applications together with regular (mostly free) software. Developers hide 'bundled' applications within 'Custom/Advanced' settings (or other sections) of the download/installation processes. Intrusive advertisements redirect users to malicious websites, and execute scripts that download and install malware. Furthermore, many users skip download/installation processes and click advertisements without understanding the possible consequences. This exposes their systems to risk of various infections and compromises their privacy.

How to avoid installation of potentially unwanted applications?

The key to computer safety is caution. Therefore, pay attention when browsing the Internet and downloading/installing software. Remember that intrusive ads usually seem legitimate, since developers invest many resources into their design, but they redirect to dubious websites (pornography, adult dating, etc.). Most are delivered by adware-type apps. If you encounter dubious redirects, remove suspicious applications and browser plug-ins. You are also advised to carefully analyze each step of the download/installation processes and opt-out of additionally-included programs. We recommend that you avoid using third party downloaders/installers, since developers monetize them by promoting ('bundling') rogue apps. Software should be downloaded from official sources only, using direct download links. If your computer is already infected with PUAs, we recommend running a scan withCombo Cleaner Antivirus for macOS to automatically eliminate them.

Instant automatic removal of Trojan.MAC.SpyAgent.C malware:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Trojan.MAC.SpyAgent.C malware. Download it by clicking the button below:
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Quick menu:

• STEP 1. Remove PUA related files and folders from OSX.
• STEP 2. Remove rogue extensions from Safari.
• STEP 3. Remove rogue add-ons from Google Chrome.
• STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your 'Applications' folder:

Click the Finder icon. In the Finder window, select “Applications”. In the applications folder, look for “MPlayerX”,“NicePlayer”, or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Remove trojan.mac.spyagent.c malware related files and folders:

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder..

Check for adware-generated files in the /Library/LaunchAgents folder:

In the Go to Folder.. bar, type: /Library/LaunchAgents

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

Check for adware generated files in the /Library/Application Support folder:

In the Go to Folder.. bar, type: /Library/Application Support

In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

Check for adware-generated files in the ~/Library/LaunchAgents folder:

In the Go to Folder bar, type: ~/Library/LaunchAgents

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

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Check for adware-generated files in the /Library/LaunchDaemons folder:

In the Go to Folder.. bar, type: /Library/LaunchDaemons

In the “LaunchDaemons” folder, look for recently-added suspicious files. Dmg gameboy. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, 'com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click 'Start Combo Scan' button.

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays 'no threats found' - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Trojan.MAC.SpyAgent.C malware removal from Internet browsers:

Remove malicious extensions from Safari:

Remove trojan.mac.spyagent.c malware related Safari extensions:

Open Safari browser, from the menu bar, select 'Safari' and click 'Preferences..'.

In the preferences window, select 'Extensions' and look for any recently-installed suspicious extensions. When located, click the 'Uninstall' button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Remove malicious plug-ins from Mozilla Firefox:

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Remove trojan.mac.spyagent.c malware related Mozilla Firefox add-ons:

Open your Mozilla Firefox browser. At the top right corner of the screen, click the 'Open Menu' (three horizontal lines) button. From the opened menu, choose 'Add-ons'.

Choose the 'Extensions' tab and look for any recently-installed suspicious add-ons. When located, click the 'Remove' button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

Remove malicious extensions from Google Chrome:

Remove trojan.mac.spyagent.c malware related Google Chrome add-ons:

Open Google Chrome and click the 'Chrome menu' (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose 'More Tools' and select 'Extensions'.

In the 'Extensions' window, look for any recently-installed suspicious add-ons. When located, click the 'Trash' button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.